Hollers Kernel System
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Joined: Jun 2010
25-09-2010, 12:24 PM
Hollers Kernal System.doc (Size: 46.5 KB / Downloads: 39)
Today's Holler center is not something about phone calls. it's a separate business that must generate revenue. It must provide company with fresh ideas, must help company to get new customers and achieve business goals, it must work 24 hours a day, live response must be accessible within few seconds. Finally, the operator's response must solve customer problems immediately. The aim of this software is simplifing the complexities of Hollers by addressing all these issues thus leading to its operational benefits.
There are various viewpoints on Hollers center: 1) operator view point 2) customer view point 3) Management viewpoint. Customer wishes the problem to be solved. Operators' job is to solve the problem. What about management? These people always make things working properly. So what is the best thing that calls center manager can do? How to manage Hollers Center efficiently? This software assists’ these people in managing the Hollers Center.
• Inefficiency in maintaining roster (shift) details.
• Does not provide information related to employees holidays.
• Inadequate no of services.
• Does not store the voice information.
Joined: Oct 2012
05-11-2012, 01:52 PM
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