Interactive Voice Response System (IVRS) For Medicare
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project report tiger
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10-02-2010, 07:04 AM

.doc   IVR for Medicare.doc (Size: 37 KB / Downloads: 169)

Interactive Voice Response System (IVRS) For Medicare using Java and Voice XML
Health care organizations, hospitals, doctor's offices and dental practices can improve productivity using the automated phone system that can handle incoming calls from patients and insured individuals and provide timely and accurate information to the caller.
Medical firms and organizations providing medical services can benefit from automated telephone answering services. Your phones can be answered in a professional and consistent manner, 24 hours a day.
IVR systems and service have proven to be invaluable tools for clinical trials. The use of Clinical IVR data collection eliminates bias and maintains consistent patient survey results.
Features and modules
Callers can check health care programs and rates
Callers can request policy information.
Existing policy holders can enter a claim number or policy account number to obtain billing and claims information.
The call can also be routed to the proper organization to handle the caller's requirements.
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Interactive Voice Response (IVR) system

An Interactive Voice Response (IVR) system I a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and perform transactions with a computer system. This can be as simple as obtaining account balances or as complex as performing sophisticated transactions. An IVR system plays a pre-recorded voice prompt and the caller presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts. Database Systems Corp. (DSC) is a leading provider of computer telephony integration products including automated call answering services and IVR phone systems. DSC turnkey IVR systems are composed of Intel processors with embedded Windows OS from Microsoft Corporation. These systems also include Dialogic computer telephony boards. DSC also provides complete Windows IVR software that lets you develop your own call answering applications. DSC can likewise perform custom ivr application development for you. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time
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