intractive voice response system
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Joined: Jul 2010
15-08-2010, 07:43 PM

this id tulika doing computer engineering and now in 4th year and selected ivrs(intractive voice response system) for college automation for my final year project and implimentation. I have not started with any thing and wanted to know about the hardware required for the project and implimentation and how to start with it. Please tell me in detail so that i can futher proceed with it.
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17-09-2010, 04:07 PM

the information about IVR

Interactive Voice Response (IVR) is a technology that allows a computer to detect voice and dual-tone multi-frequency signaling (DTMF) keypad inputs. IVR technology is used extensively in telecommunication, but is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems. In telecommunications, IVR allows customers to access a company’s database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the instructions. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. In telecommunications applications, such as customer support lines, IVR systems generally scale well to handle large call volumes.

It has become common in industries that have recently entered the telecommunications industry to refer to an Automated Attendant as an IVR. The terms Automated Attendant and IVR are distinct and mean different things to traditional telecommunications professionals, whereas emerging telephony and VoIP professionals often use the term IVR as a catch-all to signify any kind of telephony menu, even a basic automated attendant. The term VRU, for Voice Response Unit, is sometimes used as well
this all are the basic information about IVR

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